Integrated Process Management: A Quality Model
Author: Roger Slater
Publisher: McGraw-Hill Professional Publishing
Release Date: April 01, 1991
The author relies on real-world examples to illustrate a six-step plan to institutionalize process standards, measure performance against those standards, and manage performance to meet those standards. He also explains how to run the plan on a computer. The author describes how to make customer requirements the determinant factor not only at the product delivery stage, but at the critical processes at the source of product development. The book is aimed at quality control engineers, industrial engineers, and product managers.